Effective Date: February 4, 2026
Last Updated: February 4, 2026
 

Patch Aero LLC ("we," "us," or "our") is a Part 61 flight training school providing flight instruction, aircraft rental, ground school, and related aviation services. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, enroll as a student, schedule flights, communicate with us, or use our phone/text messaging services (collectively, the "Services").
 

1. Information We Collect
 

We may collect the following types of information:

• Personal and contact information: full name, email address, mobile/home phone number, mailing address, date of birth, emergency contact details.

• Aviation-specific information: pilot certificate number, medical certificate details, flight hours log, student progress records, training records, FAA-related identifiers.

• Scheduling and service information: lesson times, aircraft preferences, instructor assignments, payment history, billing information (processed securely by our payment processor).

• Communication data: content of calls, text messages/SMS, voicemails, emails, timestamps, and metadata related to interactions with our phone system.

• Website and device information: IP address, browser type, device information, pages visited, and analytics data.

• Other information you voluntarily provide (e.g., in inquiry forms, enrollment applications, or support requests).

2. How We Use Your Information
 

We use your information to:

• Provide flight training, scheduling, aircraft rental, and other aviation services.

• Manage student accounts, track training progress, and maintain FAA-required records.

• Send important notifications via phone, text/SMS, or email (e.g., lesson reminders, weather-related cancellations, schedule changes, payment confirmations, safety alerts, or regulatory updates).

• Process payments and manage billing.

• Communicate with you about your training, account, or service-related matters.

• Detect fraud, ensure safety, and comply with FAA and other legal requirements.

• Improve our Services and respond to inquiries.

3. Sharing of Information
 

We do not sell your personal information to third parties.
 

We may share your information only in these limited situations:

• With service providers who help operate our business (e.g., payment processors, cloud hosting, scheduling software, analytics providers, or FAA-compliant record-keeping services). These parties are required to protect your data and use it only for the purposes we authorize.

• To comply with FAA regulations, legal obligations, court orders, or lawful requests from authorities.

• To protect the safety, rights, or property of our school, students, instructors, or the public.

• In connection with a merger, acquisition, or sale of business assets (with notice where required).

Critical SMS / 10DLC compliance statements (required for Grasshopper/carrier approval):

• Customer information is never shared with third parties or affiliates for marketing or promotional purposes.

• We do not share your mobile opt-in information, SMS consent, or any related mobile identifying data with anyone for any purpose.

• All sharing described in this policy excludes mobile opt-in and consent information; opt-in information is never shared with third parties or used for any purpose beyond providing the messaging service you requested.

4. SMS / Text Messaging Consent & Opt-Out

We only send text messages after receiving your express consent (e.g., via a clear opt-in checkbox or form on our website, enrollment documents, or verbal confirmation followed by written record).
 

You may receive messages such as:

• Flight lesson reminders and confirmations

• Schedule changes or cancellations (e.g., due to weather)

• Payment reminders

• Safety or regulatory notifications
   

Message and data rates may apply. You can opt out at any time by replying STOP, UNSUBSCRIBE, or END to any text message. You will receive a confirmation and will no longer receive non-essential messages (essential service messages may continue if required for safety or legal reasons). For help, reply HELP or contact us at 561-453-0727.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure.

6. Data Retention

We keep your information only as long as necessary to provide training services, meet FAA record-keeping requirements (typically 3–5 years or longer for certificates/logs), comply with legal obligations, or resolve disputes.

7. Your Rights

You may have rights to access, correct, or delete your personal information, depending on applicable laws (e.g., CCPA for California residents). To exercise these rights, contact us at info@patchaero.com. We will respond as required by law.

8. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy. Changes will be posted here with a new "Last Updated" date. Continued use of our Services after changes constitutes acceptance.

10. Contact Us

Questions about this Privacy Policy? Contact us at: Patch Aero LLC Email: info@patchaero.com Phone: 561-453-0727
 

By using our Services or providing your phone number for communication, you acknowledge that you have read and agree to this Privacy Policy.
 

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